Who these Terms apply to
These Terms apply to professional, business, commercial, entrepreneurial, resale, business-equipment, and project-based clients using Atlas Connect Trade Services (ACTS), based in Marrakech, Morocco.
They are intended for professional or business-purpose engagements. If mandatory legal protections apply to a particular client or transaction despite that intended professional purpose, those mandatory rules prevail.
Website inquiries do not create a service contract
Submitting a website form, follow-up form, email, WhatsApp message, or other inquiry does not by itself create a paid service contract. ACTS first reviews the request and, where appropriate, issues a written Service Confirmation / Quotation.
Service Confirmation and how paid work starts
Paid work starts only after the client explicitly accepts the exact Service Confirmation / Quotation reference and version, the required payment is received, and the information or documents reasonably needed to begin are available.
Payment alone, silence, an ambiguous reply, or a phone conversation without attributable written confirmation is not treated as acceptance.
Services, scope, and order of precedence
ACTS provides import-support coordination services such as Starter Review, Supplier Search Support, Shipment Support, and Full Import Ops Support. The exact scope, fee, payment schedule, timing, exclusions, assumptions, and project details are stated in the applicable Service Confirmation.
If a Service Confirmation clearly changes a commercial detail for a particular job, that project-specific written detail controls for that point. Mandatory law always prevails.
Service fees and third-party costs
ACTS fees cover ACTS services within the confirmed written scope unless the Service Confirmation expressly says otherwise. Supplier payments, freight, customs or broker charges, duties, taxes, testing, inspection, certification, insurance, storage, banking charges, local transport, and other third-party costs remain separate.
ACTS does not add hidden markups. Any ACTS administration fee connected with arranging a third-party service must be disclosed in advance. Third-party costs are normally paid directly by the client to the relevant provider. ACTS does not advance third-party funds unless a separate written arrangement is approved.
Timing and third-party delays
ACTS will use reasonable efforts to meet any working targets stated in the Service Confirmation. Supplier response times, carrier schedules, customs or authority decisions, laboratory or certification timing, and other third-party events are outside ACTS control and are not guaranteed.
Scope changes
If the client materially changes the product, quantity, number of product groups, destination, sourcing criteria, logistics requirements, compliance requirements, or another important part of the agreed scope, ACTS may pause the added work and issue a revised scope and/or fee before continuing.
External cost changes and fresh approval
Third-party prices, exchange rates, freight charges, duties, taxes, and similar external costs can change. ACTS will seek fresh client approval before proceeding when the material-change threshold stated in the Service Confirmation is reached.
Client responsibilities
The client must provide information and documents that are accurate, complete, and timely, make required decisions and approvals, and make required payments when due.
The client remains responsible for final commercial decisions, including supplier selection, purchases, freight choices, broker instructions, and payment decisions.
ACTS role and limits
ACTS provides coordination, research, comparison, documentation, communication support, and operational assistance within the agreed scope.
Under the current ACTS service model, ACTS is not the importer of record, customs broker or declarant, carrier, freight forwarder, insurer, manufacturer, inspection body, certification authority, supplier guarantor, or legal, tax, or customs adviser. ACTS does not buy goods in its own name, sign contracts in the client’s name, or physically transport, store, insure, or independently inspect goods.
No guarantee of third-party outcomes
ACTS does not guarantee supplier reliability, product quality, exact customs classification, exact duty or tax treatment, regulatory approval, customs clearance, freight timing, delivery dates, absence of delay or loss, inspection or certification outcomes, final landed cost, budget sufficiency, or overall commercial success.
Cancellation and refunds
The client may cancel an ACTS service by clear written notice. Before ACTS has materially started an agreed fixed-fee service, the ACTS fee is normally refundable except for any approved non-recoverable amount already firmly committed.
Once work has materially started, the amount fairly attributable to work already performed or firmly committed is earned, subject to mandatory law. For Full Import Ops Support, completed or materially started milestones are earned; future unpaid milestones are not due; and prepaid future work that has not started is normally refundable, subject to mandatory law and documented non-recoverable commitments.
Third-party refunds remain subject to the relevant third party’s own rules and refund terms.
Pause, inactivity, and reactivation
A case may normally pause for up to 30 days without a new ACTS fee. Longer inactivity may require a readiness review before restart.
After 60 days without meaningful client response, ACTS may administratively close or archive the case. Later reactivation may require updated checks or a new quotation.
Professional-purpose declaration
By accepting a Service Confirmation, the client confirms that the request relates to a business, commercial, entrepreneurial, professional, resale, business-equipment, or business-project purpose and is not a purely personal or household purchase.
Privacy, digital tools, and AI assistance
ACTS handles personal and business information according to the applicable Privacy Notice and Moroccan data-protection requirements.
ACTS may use digital automation and AI-assisted tools to organize, classify, summarize, calculate, compare, research, and draft internal work. ACTS follows a minimum-necessary approach and should not place sensitive or unrelated information into model context merely because it exists in the client file.
Human approval and client decisions
ACTS may use automation to prepare research, comparisons, calculations, documents, and draft communications. External communications, commercial commitments, orders, bookings, payments, refunds, legal commitments, material scope changes, and other consequential actions remain subject to the applicable human and client approval process.
The client remains the final decision-maker for suppliers, purchases, payments, freight choices, broker instructions, and other commercial decisions.
Complaints and dispute handling
If a client raises a complaint, ACTS will review the relevant Service Confirmation, acceptance evidence, payments, communications, approvals, and work performed and will provide a written response or proposed resolution where appropriate.
Routine factual corrections may be handled operationally. Refund disputes, legal threats, alleged misconduct, liability claims, or settlement proposals require human review and approval.
Liability
ACTS is responsible for performing its own agreed work with reasonable care. ACTS is not automatically responsible for independent acts or failures of suppliers, manufacturers, carriers, forwarders, brokers, inspectors, laboratories, certification bodies, insurers, banks, warehouses, local transporters, ports, customs, or authorities.
To the extent permitted by applicable law, ACTS is not liable for losses that arise solely from those independent third-party acts or failures or from events outside ACTS’s reasonable control. Nothing in these Terms excludes or limits liability where applicable law does not allow exclusion or limitation, including liability that cannot be excluded for fraud or gross fault.
Governing law and dispute forum
These Terms and each accepted Service Confirmation are governed by Moroccan law, subject to any mandatory rules that apply.
The parties should first try in good faith to resolve a dispute through written discussion. If it is not resolved, the dispute may be brought before the court that is competent under the applicable Moroccan procedural rules. Nothing in this clause removes a mandatory right to bring proceedings before another competent court where the law requires that.
Electronic acceptance and evidence
ACTS may accept explicit electronic acceptance by email, website, WhatsApp, or another attributable written channel when the acceptance clearly identifies the exact Service Confirmation reference and version and the applicable Terms version.
ACTS may preserve acceptance evidence so the applicable version, scope, and approvals can be reconstructed later.
Changes to these Terms
ACTS may update these Terms for future engagements. A later version does not retroactively change an already accepted Service Confirmation unless the parties expressly agree or applicable law requires otherwise.
Website information and external links
General website content explains ACTS services and working methods. It is not a substitute for legal, customs, tax, regulatory, certification, or other specialist professional advice.
This website may contain links to third-party websites or platforms. ACTS is not responsible for their independent content, availability, performance, or policies.
Contact
General questions: contact@atlasconnecttrade.com
Privacy matters: privacy@atlasconnecttrade.com