HOW IT WORKS
From first request to a clear next step.
ACTS uses a structured review process so your request can move forward with less confusion, clearer scope, and fewer unnecessary back-and-forth messages.
✓ Submitting a request does not create a contract. Paid work begins only after scope and price are confirmed.
THE PROCESS
What happens after you submit a request
Every request starts with the same basic review, then follows the path that best fits the information available.
Submit your request
Share the product, approximate quantity, timeline, current stage, and the type of support you need.
ACTS reviews fit and clarity
We check whether the request is understandable, realistic, and appropriate for ACTS support.
Missing details are clarified
If important information is missing, we ask focused follow-up questions before recommending the next step.
The next paid step is defined
Most suitable requests move to a Starter Review when meaningful assessment is needed. A direct scoped quote is reserved for requests already clear enough to price.
Work starts after acceptance
Paid coordination begins only after scope is confirmed in writing and the quote has been accepted.
AFTER REVIEW
Four possible outcomes
The review is designed to identify the right next action—not to force every request into the same service.
More detail needed
Clarify firstWe ask for the missing information before confirming scope or price.
Starter Review
Assess before wider workUsed when the request needs a meaningful first assessment before a larger scope can be confirmed.
Scoped quote
Only when already clearPossible when the request is sufficiently defined to price without substantive assessment.
Not a fit
Stop before unnecessary costRequests may be declined if they are too unclear, too risky, outside scope, or unsuitable for the service.
What this process gives you
Know whether to clarify, review, quote, or stop.
Important gaps are surfaced earlier.
Responsibilities and boundaries are clearer before coordination begins.
What submitting a form does not mean
No automatic contract
A request form is only the beginning of the review process.
No automatic acceptance
ACTS may decline requests that are not suitable.
No paid work without confirmation
Scope and quote acceptance come first.
Who stays in control
- Whether to proceed
- Which supplier to choose
- Commercial approvals
- Payments and commitments
- Review
- Organization
- Coordination
- Follow-up
READY TO START?
Send the request. We will help make the next step clearer.
Start with what you know now. If important details are missing, the review process is designed to identify them.